Warranty for New Toyota Vehicle (Private Vehicle & Hiace)

3-Year Factory Warranty
Toyota warranties each new Toyota vehicle sold by Crown Motors Ltd (CML) and registered in Hong Kong for the first 36 months or 100,000 km (whichever comes first).

2-Year Extended Warranty for Major Components
CML extends the warranty of major components (including Ni-MH Battery of Hybrid Series) from the 37th to the 60th month or 100,000 km (whichever comes first).  The warranty covers defective parts, materials and workmanship during the period of the warranty, providing the vehicle has been operated under normal conditions. The extended warranty does not cover those items listed under “What Is Not Covered?” (below).

Owner's Obligations
During the warranty period, the vehicle must be serviced by CML at least every 10,000 km or every 6 months (whichever comes first) in order for the warranty to be valid. Also, accidental damage rectification and repair work must be carried out by CML in order for the warranty to be valid.  Should the vehicle have been not serviced periodically by CML, or maintained by an unauthorized party, this may affect the validity of warranty.

Hybrid Vehicle Battery
The assurance period of the main battery of the Toyota hybrid vehicle is 7 years or 100,000km (whichever comes first).

What is Not Covered?*

The cost of labour, parts and lubricants where routine and general maintenance services are provided.

The cost of repair or replacement or other necessary adjustments arising out of misuse, neglect of, or accident to the vehicle.

Any loss or damage of any kind arising from any stoppage, breakdown or failure of the vehicle however occasioned including any consequential loss whatsoever.

The cost of repair or replacement of parts in the case of a vehicle on which the odometer mileage reading has been altered or where the mileage of the vehicle cannot readily be ascertained.

 

The Difference between “Warranty” & “Maintenance”
The vehicle warranty is only applicable to the repairing or replacement of components, parts, materials and relevant labour cost, which have malfunctioned due to a defect.  It excludes the labour cost of routine maintenance, change of lubricants and wear and tear parts or materials.

Vehicle maintenance is a preventive measure, which is similar to regular medical check-ups for people.  A vehicle is assembled from hundreds of mechanical parts, no matter how frequently the car is used, it should be maintained regularly in order to keep it in a tip-top condition.  A standard service check includes: The inspection and adjustment of engine, steering, suspension, brake, electrical components, chassis and body, change of engine oil and oil filter, road test and detailed inspection report.  During the warranty period, the owner is obliged to bring the vehicle to CML for regular servicing and inspection.  Should major components or warranty items or parts be confirmed as malfunctioning or damaged, they can be repaired or replaced free of charge.

* Please refer to the Warranty Booklet for the details of warranty coverage and ”What Is Not Covered?”  

Warranty for New Lexus Vehicle

3-Year Factory Warranty
Lexus warranties each new Lexus vehicle sold by Crown Motors Ltd (CML) and registered in Hong Kong, for the first 36 months or 100,000 km (whichever comes first).

2-Year Extended Warranty for Major Components
CML extends the warranty of major components from the 37th to the 60th month or 100,000 km (whichever comes first).  The warranty covers defective parts, materials and workmanship during the period of the warranty, providing the vehicle has been operated under normal conditions. The extended warranty does not cover those items listed under “What Is Not Covered?” (below).

Owner's Obligations
During the warranty period, the vehicle must be serviced by CML at least every 10,000 km or every 6 months (whichever comes first) in order for the warranty to be valid. Also, accidental damage rectification and repair work must be carried out by CML in order for the warranty to be valid.  Should the vehicle have been not serviced periodically by CML, or maintained by an unauthorized party, this may affect the validity of warranty.

Hybrid Vehicle Battery
The assurance period of the main battery of the Lexus hybrid vehicle is 10 years or 200,000km (whichever comes first).

What is Not Covered?*

The cost of labour, parts and lubricants where routine and general maintenance services are provided.

The cost of repair or replacement or other necessary adjustments arising out of misuse, neglect of, or accidental damage to the vehicle.

Any loss or damage of any kind arising from any stoppage, breakdown or failure of the vehicle however occasioned including any consequential loss whatsoever.

The cost of repair or replacement of parts in the case of a vehicle on which the odometer mileage reading has been altered or where the mileage of the vehicle cannot readily be ascertained.

 

The Difference between “Warranty” & “Maintenance”
The vehicle warranty is only applicable to the repairing or replacement of components, parts, materials and relevant labour cost, which have malfunctioned due to a defect.  It excludes the labour cost of routine maintenance, change of lubricants and wear and tear parts or materials.

Vehicle maintenance is a preventive measure, which is similar to regular medical check-ups for people.  A vehicle is assembled from hundreds of mechanical parts, no matter how frequently the car is used, it should be maintained regularly in order to keep it in a tip-top condition.  A standard service check includes: The inspection and adjustment of engine, steering, suspension, brake, electrical components, chassis and body, change of engine oil and oil filter, road test and detailed inspection report.  During the warranty period, the owner is obliged to bring the vehicle to CML for regular servicing and inspection.  Should major components or warranty items or parts be confirmed as malfunctioning or damaged, they can be repaired or replaced free of charge.

* Please refer to the Warranty Booklet for the details of warranty coverage and ”What Is Not Covered?”  

Warranty for New Toyota Vehicle (Coaster & Taxi)

3-Year Factory Warranty
Toyota warranties each new Toyota vehicle sold by Crown Motors Ltd (CML) and registered in Hong Kong, for 36 months or 100,000 km (whichever comes first). The warranty covers defective parts, materials and workmanship during the period of warranty only if the vehicle has been operated under normal conditions. The warranty does not cover those items listed under “What Is Not Covered?” (below).

Owner's Obligations
During the warranty period, the vehicle must be serviced by CML at least every 10,000 km or every 6 months (whichever comes first) in order for the warranty to be valid. Also, accidental damage rectification and repair work must be carried out by CML in order for the warranty to be valid.  Should the vehicle have been not serviced periodically by CML, or maintained by an unauthorized party, this may affect the validity of warranty.

What is Not Covered?*

  1. The cost of labour, parts and lubricants where routine and general maintenance services are provided.
  2. The cost of repair or replacement or other necessary adjustments arising out of misuse, neglect of, or accident to the vehicle.
  3. Any loss or damage of any kind arising from any stoppage, breakdown or failure of the vehicle however occasioned including any consequential loss whatsoever.
  4. The cost of repair or replacement of parts in the case of a vehicle on which the odometer mileage reading has been altered or where the mileage of the vehicle cannot readily be ascertained.

* Please refer to the “Warranty Booklet” for the details of warranty coverage and ”What Is Not Covered?”.

Warranty for New Hino Vehicles

Warrantor
Crown Motors Ltd. (CML) warranties each new Hino, including 300, 500 and 700 series vehicle sold by CML and registered in Hong Kong.

Warranty Period and Coverage

300 Series
A full warranty is offered for the first 24 months or 50,000 km (whichever come first) since the first registration.  The major components will be covered for 36 months or 100,000 km whichever comes first.

500 & 700 Series
A full warranty is offered for the first 12 months (unlimited mileage) since the date of first registration.  The major components will be covered for 24 months (unlimited mileage).

The warranty covers defective parts, materials and workmanship during the period of warranty only if the vehicle has been operated in normal conditions and does not include those items listed under “What is Not Covered”.

Owner's Obligations
During the warranty period, the vehicle must be serviced by CML at least every 10,000 km or every 6 months (whichever comes first) in order for the warranty to be valid. Also, accidental damage rectification and repair work must be carried out by CML in order for the warranty to be valid.  Should the vehicle have been not serviced periodically by CML, or maintained by an unauthorized party, this may affect the validity of warranty.

What Is Not Covered?*

  1. The cost of labour, parts and lubricants where routine and general maintenance services are provided.
  2. The cost of repair or replacement or other necessary adjustments arising out of misuse, neglect of, or accident to the vehicle.
  3. Any loss or damage of any kind arising from any stoppage, breakdown or failure of the vehicle however occasioned including any consequential loss whatsoever.
  4. The cost of repair or replacement of parts in the case of a vehicle on which the odometer mileage reading has been altered or where the mileage of the vehicle cannot readily be ascertained.
  5. Unauthorized body conversions and equipment, and special bodies not made by Hino Motors Ltd., are not covered by this warranty.  They are covered separately by their makers.

* Please refer to the “Warranty Booklet” for the details of warranty coverage and “What Is Not Covered?”  

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